About the Client
Client is a Norwegian multinational oil and gas company with operations in more than 30 countries.
The client has business interests in North America, and is a significant player in the exploration and development of oil and gas in the United States. Its North American upstream activities are managed from Houston, Texas and Calgary, Alberta. The client is active in energy resource areas of North America with a focus on deep-water exploration and production, shale and tight rock hydrocarbons and heavy oil.
The client’s current knowledge management process wasn’t structured, with documents and assets residing across shared folders. With a growing workforce, the client felt the need to create a more formal, localized knowledge management system.
The key functionalities for the portal would be: Repository, Share, Search and Networking. The portal would support processes and workflows to capture best practices that are validated, quality controlled and institutionalized.
Silicus implemented the Knowledge Management System on SharePoint online, the cloud based on-demand version of SharePoint. SharePoint List & Library was leveraged for storage - logs were stored in the Lists and the documents were stored in the SharePoint Library. Documents and blogs were shared through user permissions driven by Active Directory integration with 2 factor authentication for login.
Users were grouped into 3 types: Admin, Reviewer and Members. The portal was called SKY (Standard Knowledge for You). SKY members can create or upload entries only if they have the contribute permission.
The UI team developed 3 key custom templates to be used across the SharePoint portal - Blog Site, Team Site & Search Site. The client side web part was developed using Client Object Model & Angular JS. Silicus adhered to stringent branding guidelines around font, colour palette and logo usage while creating the knowledge management portal.
The KMS was implemented with 3 main modules – Share, Search and Network.
The Share Module was used to share the knowledge, articles, project information, details about different discipline (departments) and their sub-categories. This module has the following features:
- My Entries: "My Entries" shows the lists of entries of current user. Lazy Loading feature was implemented for better UX.
- Single Entry Page: Single entry page shows complete description of the entry, and features a star rating and a comments section. This customized Out of Box Article Page was developed using HTML, CSS and Angular JS.
- Edit Entry Page: This Page allows the author to edit the article using this form only when entry is in draft state of rejected state.
- Unpublished Entries: This section contains list of unpublished entries
This module allows users to search the KMS for relevant content. Filters were provided for refining and zeroing in on relevant search results.
This module helps users to locate and connect with experts in various domains, browse through Q&A forums and get in touch with Q&A participants.
HTML, CSS, Bootstrap
Better and faster decision making
The knowledge management portal was able deliver relevant information at the time of need, providing the basis for sound decision making. Referring the KMS allowed decisions to be based on actual experience, large sample sizes, and practical lessons learned.
Reusing ideas, documents, and expertise
The knowledge management portal helped employees find solutions to recurring / common problems. Reuse of documents, ideas & expertise has helped minimise rework, avoid problems, and save time.
Breadth of knowledge dissemination
The portal has helped disseminate knowledge and know-how organization wide through advanced share, tagging, networking and enterprise search engines.