Desktop to SaaS Migration for Service Management Software ISV

Success Story.

Desktop to SaaS Migration for Service Management Software ISV

About the Client

The client is a leading provider of software solutions to the services industry, including construction companies, HVAC companies, the elevator industry, refrigeration contractors, electricians, mechanics, air conditioning plumbing heating companies etc.

The client’s “service management software” package empowers business automation to the organization and drives overall productivity and profit. The key functions of the software include service dispatch, accounts receivable, accounts payable, sales and marketing, counter sales, purchasing and inventory, job costing, payroll, and wireless capabilities.

Business Challenge

The client envisioned a low cost and lower maintenance platform to migrate their application from desktop to SaaS (Software as a Service). The key challenges encountering the client was the herculean task of data management during the migration and providing a rich user experience. The client also intended to have a hybrid solution, which can be accessible remotely.

To successfully counter the above challenges, the client required a trusted partner with rich expertise and wide experience. The client selected Silicus as the best choice to deliver the project based on our proven skills and capabilities in architecting and delivering high performance, high traffic SaaS applications.

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Silicus Solution

Silicus successfully developed and migrated the entire desktop based service automation application of the client to SaaS using cutting edge technologies.

  • Keeping in mind the client’s responsive UX requirement, Silicus UX experts designed a user friendly front end featuring an interactive dispatch board with easy to use functionalities to help its customers easily adapt to SaaS.
  • Designed and developed the Multitenancy feature in the service automation application to allow access to multiple customers cost-efficiently and securely.
  • Quickbooks was integrated within the service automation application for better accounts and payment management.
  • Service automation application was equipped with multi-lingual features to cater to different users.
  • Distributed architecture was designed for the application to impart more scalability and improve the performance.
  • A CRM inventory module was created to enhance the lifecycle management and efficiently keep a track of sales leads.

Technologies Used

Language ASP.NET MVC4
Language

C#, JavaScript

Language ASP.NET MVC4
Platform

Microsoft.NET

Database SQL Server 2012
Database

SQL Azure/MS SQL Server

3rd Party Integrations QuickBooks Online (For Invoice & Payments)
3rd Party Interfaces

Kendo UI, QuickBooks

IDE
IDE

Visual Studio 2013/15

Client Benefits

Lower Operational Cost

The SaaS based service automation application designed by Silicus helped the client to achieve economies of scale, thereby, reducing the overall cost. Further, cloud based application deployment reduced running, maintenance and support costs as it almost eliminated physical infrastructure requirements.

Higher Productivity

A SaaS based model reduced time taken for maintaining and upgrading software versions at different sites, enabling the client to focus on the core business operations, which led to higher productivity.

Enhanced Security

Since, the application developed for the client is web based, it is regularly monitored, even from a remote place. Further, the data checks and data backup is easy to carry out in less time. All this helped the client to enhance the security.

Greater Customer Satisfaction through 24/7 access

The cloud based application helped the client’s end users to access it anytime and from anywhere. Further, the client was also able to leverage multi-device functionality of the application with the feature of tailored access depending upon the individual.

Easy Upgradability

Moving to SaaS benefited the client with regular up-gradation directly from the SaaS provider. With it, the client now will be able to use the latest version every time, thereby, continuously improving the scalability.

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