Azure Managed Services & 24x7 Support.
We Are Experts.
We deliver fully managed Microsoft Azure using our 24/7 cloud operations centers, structured support teams, service automation framework, and continuous monitoring and adaptive management tools mission-built for Azure. We blend these capabilities with industry-respected SLAs and audited managed service processes modelled along ITIL, MOF, CMMI and ISO 20000 standards. Our Azure Support & Managed Services guarantee superior cloud operations, allowing you to focus on innovation and growth.
All Bases Covered. Premium Azure Support & Managed Services.
Silicus offers 24/7 Azure Support & Managed Services to over hundreds of global customers. Our cloud engineers comprehensively monitor, support and manage thousands of VMs, PaaS workloads, applications, databases and other resources deployed on Azure.
24x7 Support Desk for Azure
Silicus operates a 24x7 cloud operations center backed with certified Azure engineers, powerful tools and mature process to comprehensively operate, support, manage Azure environments
- 24x7 managed support via web, email and phone
- 100+ certified L1, L2 and L3 Azure engineers
- Predictable support with industry-respected SLAs
- ITIL, MOF, and ISO 20000 based service management
- Personalized service and dedicated account manager
Continuous Azure Monitoring
We continuously and effectively monitoring for your Microsoft Azure environment and resources including monitor virtual machines, PaaS, networks, applications and databases.
- Azure-native custom tool for continuous monitoring
- Monitor usage, availability, memory, health, performance
- Maintain asset inventory, manage cost and billing
- Proactive & automated alerts, notifications, escalations
- Security, policy and compliance monitoring
Proactive & Adaptive Management
Using certified experts, systems and process, we proactively manage your Azure environments on an ongoing basis to help you operate efficiently, predictability, securely with less overhead.
- Proactive, runbook driven, adaptive maintenance process
- Continuous patching, updates, antivirus and backups
- Maintaining rules, architecture and configuration integrity
- Performance tuning, optimization and remediation
- Resource provisioning and lifecycle management
We use monitoring proactive management, avoidance model to reduce incidents occurrence. Our cloud specialists work 24x7 to manage and resolve issues and limit any business impact.
- Preventive maintenance & incident avoidance model
- SLA based management and resolution of incidents
- Rapid troubleshooting and best effort resolution
- Certified Azure experts for full spectrum resolution
- Orchestrated support with Azure ecosystem partners
We equip you with self-service customer portal and tools. We allow you to monitor Azure environment, manage payments, build reports, and track and manage incidents, tickets or requests.
- Centralized service history and ticket management
- Track and manage events, incidents or support requests
- Interactive, customizable reports, charts and dashboards
- Dashboards to monitor assets, health and performance
- Review service plans and billing and also make payments
On-Demand Support & Professional Services
Silicus offers end-to-end services across your cloud adoption journey. We provide on-demand experts and architectures to support all aspects of your Azure initiatives and programs.
- On-demand support with Azure Professional Services
- Services for apps, databases, infrastructure or networks
- Additional provisioning, changes or new deployments
- Cost-effective, optimized billing in 15 minute increments
- Integrated support desk, tools, service management
Why Work With Us. Our Track Record.
24x7 Cloud Operations Center for Microsoft Azure
100+ certified cloud experts to provide continuous monitoring, on-demand support and managed services for Azure
Thousands of VMs & Cloud Resources Managed
Industry-respected SLAs, purpose-built tools and certified processes to manage cloud resources for over 90 customers
Azure Purchase Options. Flexible Models That Fit Your Business Needs.
I have a Microsoft Azure Subscription
Bring your existing Microsoft Azure subscription and leverage consulting and managed services expertise from Silicus