Smart Digital Workplace
To maximize business outcomes in the digital economy, organizations must harness human capital, technology and digital trends to their advantage. A digital workplace decouples work from a physical location, breaks the barriers between people, workplaces, and technologies, and empowers employees to be productive and creative wherever they are in a secure manner.
What is a smart digital workplace?
A digital workplace empowers employee engagement, collaboration and workforce effectiveness by enabling tools for messaging, productivity, collaboration, communication, access to business applications, mobility and enterprise social networks. Smart digital workplaces deliver additional capabilities in a digital workplace to further their digital business strategies and innovation agendas.
Digital transformation programs fail to deliver expected outcomes because employees don’t understand, provide input or fully adopt changes. A digital workplace should facilitate and promote interactions that aid the organization in building and adapting its digital strategies with much needed input and feedback. Innovation can be fostered and achieved with work stream collaboration solutions (such as Microsoft Teams) and innovation management tools. Employee engagement in a smart digital workplace, can identify meaningful digital trends and opportunities, and help the organization to chart how it can, should and is doing business differently.
The digital workplace should provide access to applications & tools for employees to independently complete common tasks. Further democratization of tools and services in the digital workplace for citizen-developed apps, analytics and business intelligence leads to improved data-driven analysis, decision making, discretionary contributions to business performance, and employee engagement.
Automating standardized business processes that were previously manual (digitization) is no longer sufficient to maintain competitiveness. Smart operations can help automate non-standardized processes - processes that are dynamic and involve orchestration of tasks, interactions, and decisions. Intelligent process automation of non-standardized processes using AI technologies can augment employees, significantly reduce variable work, and improve efficiency in the digital workplace.
Why cloud-first for smart digital workplace?
We believe Cloud to be a strategic and foundational enabler of the digital workplace. The Cloud provides a continuum of basic digital workplace tools for messaging, productivity, collaboration, communication, business applications, mobility and enterprise social. The Cloud also provides a capable and cost efficient platform for acquiring or building additional workplace tools that allow organizations to experiment with their smart digital workplace capabilities.
With a cloud-first strategy, digital workplaces:
- Leverage a wide array of digital workplace tools
- Lower startup cost and investment risk for smart digital workplace innovation
- Achieve on-demand and rapid resource elasticity
- Manage resources cost effectively
- Achieve global reach with broad access
- Maintain higher reliability and security at scale