People form the bedrock of our organization. Our people practices ensure the alignment of Customer, Organization and People goals. Important aspects of our people practices include:

• Customer Orientation
• Organization Orientation
• Role Orientation

Customer Orientation

We understand that our clients have unique needs and rather than putting teams together from existing employees, we recruit team members from scratch while ensuring that resource competencies match the specific needs of the engagement and the team delivers sustainable value. We refer to this as our Hire-to-Order (H₂O) people model.

While setting up a Dedicated Team we initially build capabilities for communication, recruiting and selection. An executive sponsor ensures that the team is matured with tools and best practices for collaboration, innovation and governance with the help of professionals from our competency centers. Teams are hired based on client’s specifications and trained as necessary. Clients have dedicated human resource managers who look after these teams. H₂O teams are a virtual client organization managed by Silicus.

Customer Orientation

At Silicus we ensure our employees are aligned with organizational goals. Achievement of our organizational goals is measured using key performance indicators and amongst several others includes customer delight. We setup initiatives and targets every year based on continual improvement in five areas. Objectives are set in consultation with all employees in each one of these areas:

• Role Contribution,
• Quality,
• Productivity,
• Competency, and
• Customer Interaction

Role Orientation

Employees mature in their careers based on their preferred inclination and capabilities. At Silicus we provide ongoing career counseling and role based training both from internal and external sources to facilitate career growth for our employees. Our below industry attrition is a testament to our employee satisfaction. Some of employee role based training programs at Silicus includes:

• Quality Assurance
• Development
• Architecture
• Project Management
• Customer Relationship Management
• Operations

If you would like to know more about our processes and practices, please contact us.