Application Maintenance & Support
- Overview|
- Application Development|
- Application Modernization|
- Cloud & SaaS Migration|
- Maintenance & Support|
- Application Integration|
- Application Quality Testing
IT application teams are always being asked to do more with less. With resources stretched thin, there is a constant trade-off between application maintenance, support and new development needs. Outsourcing application maintenance and support to a professional and proficient partner, backed with robust service levels is the right way to reduce costs and drive year-over-year productivity gains within your application portfolio.
Our application maintenance and support services offer the flexibility, expertise and cost structures for enterprises to extract maximum value from software applications and resources. Backed by several years of experience, we have developed processes, tools, frameworks and best practices to deliver real and tangible efficiency and productivity benefits. Our commitment to offering quality and timely maintenance and support services has elevated us to a preferred vendor status with companies ranging small, mid-sized and Fortune 500 organizations.
Umesh Verma
President & CEO
Blue Lance, Inc.
We have a proven track record of professionally maintaining and supporting applications such as:
- Enterprise specific finance and accounting, HR, manufacturing, and sales and marketing applications
- Corporate web portals, intranets and extranets
- Line of business software applications
- Enterprise system software, such as an ERP, SCM or CRM systems, customized for an organization
Enhancements & New Releases
We can help you continuously enhance and extend the benefits from your current enterprise applications through functional, UI and workflow enhancements to address changing business requirements.
Application Performance Tuning
Our application performance tuning services ensure that your software applications perform optimally. We do this through a combination of one-off performance tuning exercise, on-going performance monitoring and performance improvements. As and when required, we recommend clients to leverage our application architecture and platform modernization services to re-engineer a portion or all of the application to address critical performance bottlenecks.
Bug Fixes & Hot Fix releases
Minimize application downtime through timely identification and resolution of issues, bugs and application errors. Our QA and testing experts ensure timely identification and minimization of defects prior to release while the support and development team ensures fast turn-around in releasing hot fixes to minimize disruptions to application end-users.
Quality Assurance Testing
Functional, regression and performance testing of applications to meet a required level of acceptance. Our team of QA experts works dedicatedly on your software application, to identify defects performing predictive, pre-emptive and regressive tests on the application.
Source Code Management
Manage platform-specific applications including source code, using version control tools to track, build and deployment management. Our build and configuration management experts recommend and implement best practices in source code control, build and deployment across our organization, ensuring your software applications grows in a sustainable and controlled manner.
Processes and frameworks that drive predictability and quality
Our processes are constantly evolving from our experiences; incorporating lessons learned from each engagement and challenge specific to an industry. All our processes are metrics driven for quantitative analysis and improvement. We employ a suite of in-house proprietary and third-party tools to drive process adherence. Salient features of our processes are:
- Focus on performance measures and continuous improvement in addition to Service Level Agreements (SLAs)
- Timely resolution of issues and root cause analysis of each issue
- Multi-level maintenance process using a Corrective, Preventive, Adaptive & Perfective approach
Continuous Improvements through knowledge management and dissemination
We have a strong knowledge acquisition, management and dissemination practice with supporting infrastructure and dedicated personnel. We consider this vital for long term application maintenance and support partnerships. Our knowledge management practice includes:
- Documentation of existing processes, application details and resource requirements
- Setting up and maintaining knowledge repositories for the engagement on our in-house KM portal
- Continuously updating knowledge acquired and best practices
We leverage our knowledge and experience to create specific accelerators, tools and process frameworks for y-o-y productivity gains. We measure our success through cost savings and business improvements our customers enjoy and rigorously track these performance metrics through agreed-upon service-level agreements.
Flexible and beneficial application maintenance and support engagements
We are ready to go the extra mile to design an engagement model that fits your business needs. Be it short term transitioning in-out of resources to serve specific requirements, or long term dedicated team based models, or resource sharing arrangements. We have the infrastructure, processes and the commitment to make it happen.
Deep technology experience and expertise
Our application maintenance and support personnel come with industry recognized certifications and are experts in Microsoft, Java, Mobile, Systems and Cloud development platforms and are well versed in leveraging latest software architecture trends.